CenterWell Senior Primary Care Reviews

Constantly changing physicians. In less than year, I was assigned to 3 different physicians.

They do not read emails completely & answers are inaccurate due to not reading emails.

I finally, just showed up, in the office & sat there until matter was addressed.

They DO NOT have needed supplies for lab work & need to make return visits. Then do not take all needed specimens for ordered tests, which means another visit.

Finally changed primary physician with insurance, called & canceled appt (2mos in advance of appt). They then send me another letter stating physician leaving & scheduling me with another physician. Called again & advised no longer needing services.

*** would have mgr contact me. To date mgr has never contacted me!! Centerwell called again before appt reminding me of appt. I once again advised no longer their patient & no longer needed services.

Tried to say they had taken me off schedule 1st time, then was put back on schedule when called a 2nd time (this was the time they said would have mgr contact me. I requested a letter from the mgr advising they have removed me from their schedule & was hung up on!! Thus providing this review.

Which I only rated 1 star as thought I'd be happy with them on 1st visit. After that everything went down hill!!!

I Lost my Health insurance due to neglect of Center Well staff.

My new Medicare United Health care plan started January o1 of 2026 and dropped in February 28 2026 due to staff neglect. I did not even know I lost my health insurance until I was contacted by an Imaging to have my MRI.

They informed me that my insurance was terminated. After calling United Health, I was informed that Center Well Senior Primary did not respond to correspondence sent to them by United Health and therefore terminated my insurance coverage. They also told me that I was not their only patient of Center Well this happened to. I was upset and called Center Well.

They claimed they never received and forms from United Health.

I was at the same time on another line with United Heath and was told that United Health attempted to contact them several times regarding my coverage. I now have pending medical bills that have not been paid due to the neglect of Center Well Staff.

I was driving today and a reckless driver was in front of me swerving, stopping and when I tried to get around him he crossed over the straight white line so that I couldn't get into the left turn lane. As I made the left turn I saw he was on a cell phone.

He was working for this company as a driver and it was really scary. To think he have seniors in that van well he's on the car and practicing psychotic road rage is simply unfathomable. I considered calling the police but I decided to call the number on the back of the senior van. First person hung up on me, the next person just kept saying over and over, I can't help you.

I don't have an email or a phone number for you to contact. But he was doing it in a very strange mentally off way, like you would see in a horror movie with someone who's about to snap. He was saying it over and over like in a fake niceness but it was just pure passive aggression then when he did say he'd send me to the administrative, he actually put the phone down and started eating really loud in my ear. I finally got someone semi-professional to explain that they are just a call center, but the previous person whose name was maurice, he actually lied and said that they don't even have vans.

Even if I was calling the wrong place, first of all you shouldn't have that number on the van and you should never be disrespectful to someone that's not just following a complaint but was a victim of this driver and also this was a very serious situation.

All 4400 doctors are going to be getting a letter from us as the final person I did speak to stated that they just answer calls for primary Care and that maybe this was for home health, don't advertise your group of practices on the back of a bus and hire a driver to drive seniors around if you're going to be this egregious.

Do background checks, put cameras in your trucks and vans, I mean, you're supposed to be handling senior care? And you know it's probably because seniors that they've drugged up are sitting in the back and have no idea that their lives are at stake.

Went for annual checkup . PA said she was going to give me a medication holiday, as I had been on this IMPORTANT medication ,FOSAMAX, for over 10 years .

It's been 2 months and the pharmacy has texted 3 days saying my Fosamax is ready.

What is going on. Have called the Doctor's office 3 times with no reply as what I am to do. Go back on the medication or stay off. What happened to the stop order to the Pharmacy???

My DR.

is a very good doctor one of the best in Arizona, but this company Center Well has made it an incompetent business. The staff has made so many mistakes on my chart that I fight to get correct. They have wrong meds, allergies, diagnosis ,labs etc... every time I go in there is something not mine on the chart , They call with procedures that I have not had done.

How can someone else's results get into my chart and where are my true results. talking to Center Well. They think we seniors are all stupid

it's self is useless they give a explanation that makes no sense .Now they have a new online sign in and you can't see your information re, diagnosis, etc..

I say stay way from any office associated with CENTER WELL SENIOR PRIMARY CARE. IF COULD I WOULD GIVE THEM A NEGATIVE 10

I received a call from my pcp's office telling me results of my mammograph in October . I didn't have a mammograph in Oct this year .

Checked my records NO mammograph .

I knew I had a bone density.

Called back. Told the girl I had a bone scan on this date. NOT A MAMMOGRAPH. she looked at my chart and agreed this was the wrong patient lab in my chart.

WHAT THE HECK. I also advised her that there were other errors in my chart as I had printed up after the phone call, wrong diagnosis, incorrect medicine, incorrect allergies to medicine. Told her that if my insurance company checks my chart which is incorrect they will increase my insurance. She is suppose to contact her supervisor and have this corrected.

We will see. What about the person that has these problems and they have my labs etc...This is an ongoing issue with Center Well Senior Primary Care.

Has been since they bought out my doctor. It's scary, my son said good thing you noticed what about the people who don't.

Been waiting months to get a female doctor I have seen 2 men drs waiting for an opening of a female dr. Both drs threw a fit when I said I am a healthy 68 year old senior who does not do tests when I am healthy.

Both drs flipped thief lids when I refuse to have tests. One left the room with attitude. The next male dr ordered tests anyways though I said NO. Im not going to get these tests.

They are holding my prescription I need badly. I have Liddle Syndrome its a potassium problem Ive had all my life. I NEED this pill ( Amorilide) and they will only give me 30 days worth

So I have to go in to see my dr again. And to be uncomfortable while we go over again how I refuse being tested when Im perfectly healthy.

I will have tests done if Im sick!!! Not until its all about the $$$$